Meet the Voicescape Team

John Doyle

Non-Executive Director

John founded Voicescape in 1998 and has been driving us to develop innovative technological solutions ever since. We create customer communications technology that helps increase efficiency, improve service levels and keep our client's businesses on the front foot by helping to get the best possible results out of customer interaction.

Jill Williams

Non-Executive Investor Director

Jill Williams is a member of the Voicescape board representing BGF. An experienced private equity investor with over 15 years of industry experience, she was previously Deputy Fund Principal, Private Equity Funds & Head of ESG at Mercia Asset Management. Jill has also held positions at RJD Partners and PwC in corporate finance. At BGF, Jill works closely with entrepreneurs and business owners across the North-West and Midlands as part of the portfolio team – managing portfolio company investments, delivering, and maximising value creation as a board member, and preparing portfolio companies for long-term growth.

Bill Williams

Chief Revenue Officer

Bill has 25 years' experience leading teams in software sales, go-to-market strategies and driving long-term customer relationships. As part of the Executive Team, Bill is responsible for overseeing the sales and marketing strategy, driving revenue growth and bringing new solutions to market.

Peter Hudson

Sales Director

Peter takes a functional lead for all new client acquisition. His role ensures that the Voicescape team understands the strategic goals and operational challenges of housing associations, ALMOs and Local Authorities; as a result aligning our suite of services to support a mutually beneficial business case. Peter has worked supporting public sector for 16 years and the last 8 in social housing building a reputation as a sector expert. Peter also chairs the Income Services Network Group – a national benchmarking group for social landlords.

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Gary Haynes

Managing Director

Gary is spearheading the company's next phase of ambitious growth, building on the recent investment from BGF as the new Managing Director of Voicescape. With an unwavering passion for our innovative solutions, Gary understands their transformative impact on the lives of our clients, their teams, and their customers. Gary also introduced and led the Voicescape climate initiative, which resulted in the business achieving carbon neutrality by the end of last financial year. He is committed to harnessing our strengths to bring even more value to our stakeholders and advance our mission of making a positive difference in the world.

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Stacey Valentine

Director of Customer Success

Stacey directs our Customer Success Team here at Voicescape and is passionate about driving value throughout the customer journey and building effective and long term customer relationships. She is responsible for all operational activity including, new and existing customer implementations, customer training and, our ServiceDesk. Stacey joined Voicescape from the UK Social Housing sector, bringing experience from roles in Tenant Engagement & Digital Inclusion with her.

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Nicola Brown

Head of Account Management

Nicola Brown has over 25 years commercial experience in providing IT solutions to the Social Housing Sector.  and is Head of Account Management here at Voicescape. She is also the Chair of Women in Social Housing North West. A key leader in business development in her field, Nicola feels passionately it is strong customer relationships and partnership working that is at the forefront of successful implementations. 

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Daniel Durling

Senior Data Scientist

Daniel has over 15 years' experience working in data, the majority of that at the Bank of England where he worked on sentiment and text analysis, as well as a variety of forecast models supporting the Monetary Policy Committee. He works as part of the insights team at Voicescape and is responsible for the suite of ML / AI models that form a core part of our Caseload Manager product, and well as other (soon to be launched) top secret products.

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Carly Harling

Implementation Specialist

Carly joins Voicescape, having spent the previous 16 years in the Local Authority and Housing sector. During this time, Carly has worked intensively within Income Management, Tenancy Sustainability and managed the rollout of Universal Credit within a Housing setting, ensuring income loss to the organisation was mitigated which in turn allowed tenants have the best chances of sustaining and succeeding within their tenancies.

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Steven Skarratt

Technical Director

Steven joined Voicescape in June 2023, assuming the role of Technical Director. In this capacity, he leads the development, insight services, and application support teams, contributing to Voicescape's strategic plans for product enhancement and portfolio expansion.

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Leandra Jackson

Business Analyst

Leandra has extensive experience as a Business Analyst in the technology industry, with a proven track record of delivering innovative solutions that enhance business performance and customer satisfaction. She works as part of the Technology function and is responsible for bridging the gap between Voicescape's business needs and the development teams, ensuring the successful delivery of high-quality software solutions.

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Charlie Haywood

Head of Compliance

Charlie has over 15 years' experience working in Privacy, the majority of that at the UK’s Data Protection Regulator (the Information Commissioner’s Office ‘The ICO’) working across various departments including within Enforcement and Audit, where she built a strong and lasting ethos of ‘doing the right thing with data’ and has championed a culture of privacy throughout her career since, across a wide range of sectors including energy, retail and a global software development company.

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Michael Taylor

Infrastructure Manager 

Mike is an experienced IT Infrastructure Manager with over 10 years experience. He has worked in the charity, finance, healthcare and transport sectors, provisioning and supporting mission-critical IT systems for both small and large organisations. At Voicescape, Mike's focus is on securing, expanding & optimising our IT infrastructure services, to ensure that we continue to provide a top-class service to our customers.

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Vicky Clayton

Senior Customer Success Manager

Vicky is a Customer Success Manager here at Voicescape and is passionate about delivering great customer service and helping customers get the most of their Voicescape solutions. Vicky joined Voicescape from the UK Social Housing sector, bringing experience from roles in Housing Management and Customer Service.

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Lewis Murray

Senior Account Manager

Lewis manages key commercial and strategic relationships to ensure that the Voicescape team understands the strategic goals and objectives of our clients. He works with a variety of stakeholders across multiple functions within social landlords and local authorities to identify methods of improving performance across income, asset management, customer experience and sheltered living. Lewis has worked supporting the social housing sector for 5 years and as a software account manager for 10 years.

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Dan Morgan

Account Manager

Dan is an experienced Account Manager with a passion for building strong, long-term customer relationships. He is responsible for meeting the contractual and strategic needs of Voicescape’s many customers. Dan takes a solutions-focused approach and enjoys working closely with each account to understand their needs, achieve their strategic goals and ultimately deliver positive experiences.

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Stephen Lawrence

Business Development Manager

Ste is responsible for business development in the social housing sector. His role is to engage with housing associations to educate and get them excited about Voicescape’s solutions. He has 8 years of experience in software, starting initially as a project manager. However, the majority of that time he’s spent in business development, growing businesses and selling across multiple verticals and continents.

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Dominique Browne

Application Support Team Leader

Dominique manages the application support team and has been working for Voicescape for 5 years. She works with the team to build and implement the setups for our customers use and provide support through our service desk to our customers and colleagues. She works closely with the Customer Success team to ensure they're providing great customer service and giving the customers setups that meet their needs to a high specification.

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Joanne Fairclough

Customer Success Manager

Joanne is part of the Customer Success Team, working closely with Voicescape customers to make sure their journey with us is operationally smooth. From the implementation of new customers and products to ensuring existing customers are getting the very best out of our solutions. Joanne comes from a social housing background with over 17 years experience in tenancy management, lettings, income collections and customer engagement.

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Vicki Summersgill

Office Manager

Vicki’s work covers all areas of the business, from People Functions through to Finance & Administration. She has over 16 years’ experience of Business Administration and in more recent years has migrated over to Office Management.

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Keiran Gayle

Customer Success Coordinator

Keiran’s role is to support the Customer Success team in delivering unrivalled customer service ensuring that the ‘cogs’ of the team keep turning. Keiran helps to coordinate new and existing customer implementations working closely with the Development team to ensure a smooth deployment.

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Robyn Bergin

Customer Success Manager

Robyn is one of the Customer Success Managers at Voicescape. She is passionate about delivering customer great service, and helping customers achieve the best results they can get from using our Voicescape systems. Robyn is from the UK social housing background and has a great knowledge of the housing sector.

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Victoria Noble

Sector Lead - Local Government

Victoria has over 30 years experience in driving solutions to meet customer needs when focusing on new business and revenue generation. She believes there is a solution in every situation and is passionate about taking the time to find out how she can help the local government sector with Voicescape's suite of solutions.  

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Luca Malatacca

Business Development Manager

Luca is part of the Business Development Team for the social housing sector and is responsible for engaging with housing associations and getting them excited about Voicescape's solutions! He has 6 years' experience working within the sector, first in client relations and then focusing on business development.

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Grace Cooper

Enterprise Account Executive

Grace is responsible for business development in the social housing sector. Her role is to engage and collaborate with housing associations to educate and excite them about Voicescape's solutions. She has spent the last 7 years working in software, consulting companies on various solution platforms and growing businesses across EMEA.

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Samantha Coppock

Sales Operations Manager

Samantha has spent 28 years working for the largest gases company in the world, providing guidance and commercial support to the sales team.  She brings a wealth of knowledge around pricing and best operating practices, she is responsible in assisting with streamlining and optimising our sales operations processes and systems, ensuring the smooth execution of our SaaS sales initiatives,  working closely with Pre-Sales, Sales, Marketing and Finance Teams to enhance sales productivity and improve overall operational efficiency. 

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Craig Watson

Business Development Manager

Craig has 8 years of experience in SaaS business development, specialising in the social housing, local authority, and charity sectors.

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Jonothan Kay

Account Manager

Jonothan manages commercial and strategic relationships that enable Voicescape clients to achieve their goals and objectives. He helps social landlords improve their performance across income, compliance and tenant satisfaction by driving efficiencies.

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Sam Daniels

Account Manager

Sam manages our strategic relationships with local authorities and social landlords to deliver performance-improving solutions across income and customer engagement. Sam has 10 years of experience working with local authorities, providing software services and delivering projects to revenues and benefits teams around the country. He has extensive experience in managing long-term commercial relationships and ensuring customers are working towards their commercial objectives.

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Alex Goodall

Marketing Executive

Alex helps support the vast marketing strategy and more specifically the digital marketing mix as well as the company's social media. He is also involved within Voicescape's content marketing including the production of webinars, podcasts and more.

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Avril Houghton

Business Development Manager

Avril’s role focusses on engaging with and supporting social landlords to achieve their strategic goals with Voicescape solutions. Avril began as a Sales Development Representative at Voicescape and has developed into a Business Development Manager, building on her experience working with and understanding the key objectives of housing teams across the UK.

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Michael Walters

Application Support Analyst

Michael's primary role is to help develop custom modules by configuring the database and creating custom dashboards to fit customer requirements. He also develops internal tools to be used by the team to make our lives easier and help us focus more time into supporting our customers / setting up new products.

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Lucy Ashall

Product Marketing Executive

Lucy focuses on the product lifecycles of our solutions here at Voicescape. This involves new products journey to market and managing existing products position in the market and ensuring the sales team and customers understand it. Essentially, working towards driving demand and usage of the product.

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Luke Solis

Sales Development Representative

Luke joined the team in June 2024 after completing his Masters degree at the University of Liverpool and now works as part of the Marketing team researching potential clients, and making first contact with them to assess their suitability. With a technical background, Luke combines his people skills with hard data to make sure that Social Landlords can understand what Voicescape can offer them specifically.

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Gabi Povilaitye

Sales Development Representative

Gabi joins the team as Voicescape SDR, she's bringing with her a robust and multifaceted background in customer service. Through her academic and volunteer endeavours, she has engaged in initiatives aimed at fostering positive change within diverse communities. With a passion for fostering meaningful connections, Gabi is eager to leverage her skills to help public service organizations connect with their communities and enhance performance across various sectors.

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Helen Heney

Customer Success Manager

Helen has over 15 years Local Authority experience with Islington Council, specifically with Council Tax and Business Rates where she gained lived experience of the pain points of revenue collection. Her role with Voicescape as Customer Success Manager for Local Authorities is to help customers connect with the communities they serve. To ensure their projects are delivered to a high standard and in a timely manner, whilst collaborating with our Sales Team and Account Managers to achieve success for our clients.

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Chelsie O'Keeffe

Customer Success Manager

Chelsie has a background in Social Housing, specialising in formal complaints, having been a Customer Feedback Coordinator for a large Housing Association for several years. She works as a Customer Success Manager in our Customer Success Team, ensuring that our customers have the best experience with Voicescape.

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Fran Maher

Implementation Specialist

Fran has worked within the housing sector for 12 years in numerous roles. She started out in supported housing for homeless males but has mainly worked within Income Teams in Collections and Financial Inclusion. Fran has worked both front line and within management roles at different housing associations over this time. Her role within Voicescape is Implementation Specialist, working with organisations to implement Caseload Manager.

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Jake Singh

Customer Success Executive

Jake's background mainly includes working in roles with high level of client interaction and ensuring a good quality when delivering projects. He works mainly with new and existing Local Authority customers aiding in capturing requirements for build and liaising with Customer Success Managers. This also involves project administration, preparing resources for new customers and adhoc support for the Customer Success Team.

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Fiona Western

Retention Marketing Executive

Fiona focuses on ensuring customers receive ongoing value from Voicescape and our products through personalised support and education so that customers are always happy and well-informed. This involves gathering feedback from customers, resolving concerns or problems, providing help and support where necessary with product usage, updating customers on new developments and connecting them with other Voicescape products that solve their problems and help reach their goals. Ultimately, her role aids customers in having a great experience with Voicescape and achieving long-term success with our solutions. 

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Alicja Kolasinska

Junior Data Scientist

Alicja joined Voicescape after completing her master’s degree in data science at Durham University. As a part of the Insights Services team, she mainly works on the code and machine learning models, which fuel Caseload Manager. Her background in psychology and social sciences helps her to think of the product’s functionality in a more people-oriented way.

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Matthew Lyons

Application Support Engineer

Matt joined Voicescape as part of the Application Support team. He is responsible for building new database setups for new customers, actioning any change requests for existing customers and investigating any issues with the system.

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Arsalan Asad

API Developer

Arsalan has been a software developer for 3 years in both the utilities sector and working for the government. His main focus has always been on backend development with Java, node.js and typescript. He now works for Voicescape as the API developer so that we can create a seamless and scalable integration for our requests and responses with the client and software to improve our efficiency in our software.

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