Innovation is the key to the future of social housing – a notion that we brought to life on 6th February at the Voicescape Income Innovation Day 2025. Income professionals, sector leaders and Voicescape users came together for a momentous event in Birmingham, where:
- We welcomed keynote speaker Ian Wright, CEO of the Disruptive Innovators Network (DIN), who shared his expert insights on how innovation from outside the sector can inspire change
- Christian Hartley from Stockport Homes and Helen Caldwell from Stonewater revealed their journey with Voicescape over the years in an insightful collaborative networking session
- Gary Haynes, our Managing Director, and other Voicescape leaders unveiled the latest innovation in the social housing income arena that will transform repayment agreements
Attendees learned from one another and explored new ways to improve services while witnessing how the latest thinking in AI, behavioural insights and machine learning can be leveraged to forge a better financial future for social housing.
Couldn’t attend? Get up to speed on the key takeaways here.
The future of social housing technology
A major paradigm shift in technology is underway in the sector. By staying attuned to market changes and listening and collaborating with customers, Voicescape has been able to develop data-driven, AI-powered solutions where machine learning and behavioural insights enhance customer service, income collection and operational efficiency.
While our goal remains the same – to support social landlords in delivering a seamless, intelligent and highly responsive tenant experience – we will never stop evolving our solutions to give customers the tools, capacity and freedom to stay one step ahead of a rapidly changing landscape. This sentiment was echoed by an enlightening presentation from our keynote speaker, Ian Wright.
Disrupting the status quo - Ian Wright, CEO of DIN
Ian’s insights encapsulated the danger of avoiding innovation in a sector where the cost of inaction will be greater than the investment of adopting new ways of working. He went on to highlight the fact that innovation isn’t always about big budgets, but about rethinking solutions, embracing disruption and actively learning from failure.
When landlords see through this lens, they can confidently invest in solutions that directly address their needs and challenges. It’s about being proactive against problems, challenging outdated legacy systems that no longer serve tenants, and experimenting with a technology partner who can help you embrace the future.
With Voicescape leading the charge in housing technology and engagement analytics, Ian’s talk reinforced the importance of leveraging data, AI, and automation to enhance tenant experiences and income collection. Housing providers can no longer afford to stand still. The choice is simple: adapt or be left behind.
Innovation in action - Christian Hartley, Stockport Homes and Helen Caldwell, Stonewater
Two Voicescape users engaged the room with their stories of how our solutions deliver income excellence and form a strong catalyst for future innovation. Thank you to Christian Hartley, Assistant Director – Customer Excellence at Stockport Homes, and Helen Caldwell, Head of Income Maximisation at Stonewater, for sharing your real-world applications.
Here’s a snapshot of their arrears improvement journeys with Voicescape Caseload Manager:
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Stockport Homes The challenge:
The solution:
Results since go-live:
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Stonewater The challenge:
The solution:
Results since go-live:
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Introducing our breakthrough new solution - Agreements Manager, launching April 2025
For the first time in the public domain, Voicescape MD Gary Haynes unveiled the latest innovation in the social housing income arena…
Agreements Manager: a first-of-its-kind, software-as-a-service solution to help landlords effectively and efficiently reduce the mass of unsecured debt tied up in tenant repayment agreements and bring tenants out of debt.
Independent Behavioural Science Advisor, Steven Johnson, and Voicescape Technical Director, Steven Skarratt, presented attendees with a deeper dive into the evidence-based practice driving the technology concepts behind the solution. Together, they painted a comprehensive picture of how Agreements Manager is set to transform arrears recovery in social housing.
By combining cutting-edge behavioural insights with innovative software design, Voicescape is equipping income teams with the tools to manage repayment agreements more effectively, reduce the rate of broken agreements and, ultimately, improve financial outcomes for landlords and tenants alike.
Eager to see how this breakthrough solution can enhance your approach to income recovery? Learn more about the transformative capabilities of Agreements Manager here.
Advancing the future of social housing
Since the beginning, Voicescape’s solutions have always been market-driven and developed alongside changing sector needs and challenges. We keep our ears to the ground in the sector, listen to our customers, and stay ahead of the curve with AI, behavioural science and machine learning. This has enabled us to create solutions with you that empower you to tap into previously untappable debt pots and discover new efficiencies that increase capacity.
Agreements Manager represents the next phase in this evolution, and we’d like to thank all our Income Innovation Day attendees for sharing in this public unveiling of our breakthrough new solution. The hunger for innovation and the desire to discover new capabilities in income collection was palpable in the room, and we’re excited to collaborate with many of you in the future to realise this together.
Watch this space for more details around our newest solution. In the meantime, visit our website to discover how Voicescape can transform income collection and improve arrears performance at your organisation.