Agreements Manager

The sector challenge

25-50% of arrears debt is locked up in repayment agreements

The average agreement across the UK is valued at around £700

Over 90% of repayment agreements break within 3-6 months

Introducing Agreements Manager

The ground-breaking solution addressing the next challenge in social housing income recovery: unsecured repayment agreements. Agreements Manager will empower customers to efficiently manage and track tenant repayment agreements, leading to…

Increased success rates and a reduction in broken agreements
Streamlined processes & automation reduce the cost of managing agreements
Achieve higher collection rates with reduced costs and risks
Greater clarity on overall exposure to agreements across the portfolio

Discover the missing piece in your income analytics digital toolkit today...

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How it works

Get a detailed historic view to identify which agreements are more likely to fail and optimise where appropriate.

Use a dynamic risk profiling to tailor instalment values and durations for each tenant, empowering officers to consult with tenants.

Analyse and get insights into real customer behaviour - both generic and specific - to consult with tenants and formalise agreements that are fair and achievable.

Set up automated notifications and other alerts to ensure continuous tenant engagement.

Accurately predict and monitor the status and progress of each agreement.

Combine with Caseload Manager to supercharge your operations with a 360 view over arrears management - from a case basis into a more focused lens of agreement break rates and adherence levels.

Who we work with

Some of the social housing, local authority and public sector organisations who put their trust in Voicescape’s technology solutions

“Since I’ve worked in social housing, I’ve never known an IT project that has gone live on time with no significant issues. I’ve had direct discussions with Voicescape’s Technical Director which is not the norm compared to other suppliers. When other social landlords have asked us how we feel about Caseload Manager, we’ve told them to go for it. We have no regrets.”

Christian Hartley Head of Customer Finance at Stockport Homes

“We’ve seen great results already for this financial year, and we're on course to have an even better year. I’ve got to say a lot of that is thanks to Voicescape.”

Ladi Joseph Head of Income at The Hyde Group

“Voicescape really listened to what we needed and even came to our office, which made getting Caseload Manager up and running super easy. The Customer Success team were there for us whenever we needed help, not just with the tech side of things, but also in getting our team on board. Working together made switching to Caseload Manager smooth, and we've kept a great relationship with Voicescape. It shows our partnership is a real success!”

Helen Bruce Customer Accounts Manager at Onward Homes

“Onboarding was absolutely great. We were constantly in contact and we worked well together. If there were any issues, we’d collaborate well to sort it out. I’ve been involved in many implementations and very often get pushed back, but it was excellent with Voicescape”

Wendy Swales Income Manager at believe housing

Our Net Promoter Score (NPS) is 38. This puts us in the “excellent” category and means Voicescape customer satisfaction is class-leading for a Software as a Service company.

We are proud to support over 3 million social housing tenancies across the UK with our range of engagement technology solutions.

Browse our other income solutions

Collections

Collections helps you to maximise customer engagement, release your income team’s capacity and improve arrears collection rates.

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Caseload Manager

Caseload Manager helps make personalised, automated interventions that are more likely to achieve the optimum outcome for you and your residents.