Voicescape Collections is designed to build trust and cultivate meaningful interactions with customers. With it, you can automate the thousands of tasks required to reach customers and transform costly and ineffective outbound calling activity into productive and efficient inbound calls.
Your officers will have the capacity to focus on having more engaged conversations that drive positive results. This encourages tenants who have opted to speak about their arrears to pay on time, creating more sustainable outcomes for both the tenant and the organisation.
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How it works
“The huge increase in claims caused by the pandemic resulted in engagement challenges with staff needing to make more manual calls. Voicescape Collections immediately allowed us to have quality conversations with customers who needed more in-depth engagement. Our customers now receive the support and positive outcomes they need.”
Tansy Crowley-Sweet Income and Residential Property Manager at WHG
“The initial response was massive, we received over 400 inbound calls in the first week… the phones were off the hook and the team couldn’t believe what was happening!”
Caroline Spiers Head of Finance at Thirteen Group
“Voicescape has allowed us to take a much more proactive approach to the way we do compliance. We’re now able to quickly identify people who are vulnerable or need extra support. The impact Voicescape Compliance has had on staff morale has also been significant.”
Mitchell Bates Service Improvement and Performance Officer at South Tyneside Homes
“In the last year we've built better relationships with our customers, our engagement rates have improved significantly and we've removed a letter culture from within the team – all of this while seeing collection figures above 100%! We've been able to achieve this by introducing technology - including Voicescape’s Collections platform - to make the job easier and remove a number of non-essential tasks.”
Christopher Todd Your Homes Newcastle
How Home Group reduced arrears and increased payments
Home Group is one of the UK’s largest providers of high-quality housing and integrated housing, health and social care with 55,000 properties spread across the UK. With Voicescape, their income and arrears position has improved, arrears cases have dropped significantly and they’re on top of tenant debt sooner. Now, they’re collecting more income than before and no longer have 34 staff chasing debt.
