What is Voicescape Engage?
Voicescape Engage is a configurable solution designed to deliver powerful results. It turns costly and ineffective outbound calling activity into productive inbound calls or actionable insights. It's ideal for non-transaction-based feedback and welfare checks that don't suit self-serve and information-only campaigns, such as NPS scores, consultations and digital inclusion.
Once implemented, our automation platform sends calls or text messages to customers who require contact or feedback. This enables your officers to spend more time engaging with tenants who require manual intervention, driving positive outcomes for both the caller and the recipient.
How it works
“The huge increase in claims caused by the pandemic resulted in engagement challenges with staff needing to make more manual calls. Voicescape Collections immediately allowed us to have quality conversations with customers who needed more in-depth engagement. Our customers now receive the support and positive outcomes they need.”
Tansy Crowley-Sweet Income and Residential Property Manager at WHG
“The initial response was massive, we received over 400 inbound calls in the first week… the phones were off the hook and the team couldn’t believe what was happening!”
Caroline Spiers Head of Finance at Thirteen Group
“Voicescape has allowed us to take a much more proactive approach to the way we do compliance. We’re now able to quickly identify people who are vulnerable or need extra support. The impact Voicescape Compliance has had on staff morale has also been significant.”
Mitchell Bates Service Improvement and Performance Officer at South Tyneside Homes
“In the last year we've built better relationships with our customers, our engagement rates have improved significantly and we've removed a letter culture from within the team – all of this while seeing collection figures above 100%! We've been able to achieve this by introducing technology - including Voicescape’s Collections platform - to make the job easier and remove a number of non-essential tasks.”
Christopher Todd Your Homes Newcastle
How Your Homes Newcastle reached out to customers impacted by the removal of the £20 Universal Credit uplift
Your Homes Newcastle is one of the North East's largest housing associations and with the help of Voicescape Engage they managed to help their tenants during the UC changes. Through our technology they were able to make almost 10,000 calls whilst directly referring 40 customers to financial help teams.
