<img src="https://secure.enterprise-consortiumoperation.com/792603.png" style="display:none;">
Book a demo

    Automate outbound engagement

    Drive inbound calls from residents wanting to discuss a solution.

    Maximise revenue

    Recover lost income while giving officers more time to focus on quality conversations.

    Drive efficiencies

    Replace inefficient parts of the process with more cost-effective alternatives.

    Build trust

    Carry out ethical collections and improve resident relationships. 

    How does Voicescape Collections work?

    IRRV Membership logo

    Why use Voicescape local authority solution?

    The national average collection rate for council tax is 95.9% - with collection rates decreasing by 1.12% and in-year arrears increasing by a staggering 33% (UK National Government Statistics 2020-21). All local authorities are facing the dual challenge of decreased funding and increased demand for new ways of working. How is your local authority faring? With Voicescape software, local authorities can collect more and focus their efforts on the most difficult cases.

    Find out more
    laptop updated

    Collect with care and build trust with your community

    The sheer volume of cases often means little time for any personalisation or discretion. With Voicescape, local authorities can operate in a more ethical and supportive way, allowing officers to focus on the people, not just the debt. A more ethical approach reduces escalations, improves resident engagement and eases demand on other council services.


    • Free up capacity for more engaged conversations
    • Reduce the strain on your team by automating manual tasks
    • Navigate challenging conversations with intelligent automation
    • Fewer escalations that lead to difficult court proceedings

    Like to learn more?

    Discover what improved collections rates could do for your Local Authority.

    local authority collections brochure
    Download the Brochure Here

    Who we work with

    “Voicescape Collections is an exceptional example of using technology innovatively to support delivery of the Welfare Strategy. The use of a hyper-local approach for communicating with vulnerable residents was very powerful.”
    Janette Savage Head of Resident & Business Support at Middlesbrough Council
    “The Customer Success team has been an amazing support throughout the implementation process, to going live.”
    Amanda Chadderton Head of Service at Tameside Metropolitan Borough Council
    “So far, we’ve had a really successful journey with Voicescape. They’ve been really helpful and supportive along the way, but everything does remain in our control. It’s quite interesting to see if we tweak one thing or play around with another, how successful things are.”
    Andrew Culpin Service Improvement Lead Revenues, Benefits & Exchequer Services at Newcastle City Council
    “Voicescape has been great to work with. They are helping us deliver our digitalisation agenda, engage with residents who previouslt avoided us and are massively reducing our costs of collection!”
    Richard Moore Team Leader at Middlesbrough Council
    Success story

    How Middlesbrough Council improved collection rates

    Middlesbrough Council saw its collection rates drop from 95% to 91%. Every time they lost 1%, it meant they were losing £1 million. By implementing Voicescape software, they recovered £146,000 in just three months.

    Read more
    Council Tax collection technology_Arrears

    Talk to an expert about local authority support

    If you have any questions about Voicescape software and how local authorities can utilise it it to improve collections rates while building trust with communities, just ask.

    Contact us

    Browse our other services

    Reduce no-access

    Compliance is an automated solution that allows you to book, confirm and reschedule compliance appointments effortlessly.

    More information on Compliance

    Reduce escalations

    Feedback gives you the tools you need to better understand how your customers feel. Make improvements that have a lasting impact with the feedback you collate.

    More information on Feedback

    Manage resources

    Wellbeing empowers residents, providing automated daily welfare checks so your staff can focus their efforts where they’re needed most.

    More information on Wellbeing