Intelligent Automation l Voicescape

Why we use Artifical Intelligence (AI)

AI creates efficiencies. It can automate manual or repetitive work for officers, such as finding the most appropriate contact number for a tenant, enables more engaging human interventions, and reduces operational costs as a result.

Why Machine Learning is crucial

ML is a type of AI that makes predictions and continually learns from self-improvement and past experiences. It helps to solve complex problems through evidence-based decisions, i,e, past recommendations.

Why Behavioural Insights are beneficial

Behavioural Insights analyse previous behaviours, such as payment on time, or a pattern of payment, which feed into risk factors. These insights help inform Caseload Managers recommendations to officers.

Caseload Manager

Voicescape Caseload Manager is a groundbreaking solution that harnesses the power of Artificial Intelligence (AI), Machine Learning (ML), and our years of Data Science (DS) and Behavioural Insight (BI) expertise. It enables you to make personalised, automated interventions that are more likely to achieve the optimum outcome for both your officers and your residents.

Find out more

Intelligent Automation

Why we use Artifical Intelligence (AI)

Why Machine Learning is crucial

Why Behavioural Insights are beneficial

AI has been transformational for so many of our Caseload Manager customers

Caseload Manager

Related resources

Embracing AI in Social Housing

Download our Caseload Manager Brochure

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