Improve Financial Visibility With Agreements Manager

In a pivotal step for social housing arrears management, Voicescape recently launched Agreements Manager: a first-of-its-kind, software solution to help landlords effectively and efficiently reduce the mass of unsecured debt tied up in tenant repayment agreements. But this breakthrough in predictive income analytics is more than just a digital tool for income officers – it’s a strategic asset that finance teams can leverage to manage and secure their financial health.

Here, we reveal how Agreements Manager transforms the way finance professionals and their teams reduce arrears debt and drastically improve financial stability.

Addressing normalised indebtedness

Our research has revealed that the typical landlord has 25-50% of its arrears debt locked up in tenant repayment agreements. Alarmingly, break rates for these agreements can reach up to 90%, introducing significant unpredictability. The current lack of accountability and transparency around this significant financial exposure is far from ideal, particularly from a strategic financial management perspective. 

Integrated systems are therefore critical for monitoring how agreements are performing against expectations and to share vital information across departments and with senior levels of the organisation.

However, the high break rate of repayment agreements increases financial insecurity, destabilises cash flow, and threatens revenue streams. This leads to a normalisation of indebtedness, consistently limiting funds available for reinvestment and increasing the organisation's risk profile. Naturally, you want to be in a better position when reporting to stakeholders, but inconsistent repayment patterns and a lack of available data clouds this process – making transparent and accurate reporting difficult if not impossible. 

Voicescape recognises how these challenges can undermine confidence and decision-making within finance teams. Enter Agreements Manager, delivering fresh insights and capabilities to mitigate risk, stabilise cash flow, and develop more effective debt recovery strategies.

The solution: Agreements Manager by Voicescape

Agreements Manager provides visibility into all repayment agreements, delivering actionable insights that enable you to gauge the health of arrears. This clarity can empower your finance team on a number of fronts. Let’s break those down by spotlighting some of the key features driving this breakthrough solution.

1. Dynamic risk profiling automatically tracks the adherence levels of each agreement, flagging which ones are drifting towards failure or more likely to break. This opens the door for targeted interventions and is yet another example of how Voicescape’s income stack empowers landlords to rapidly identify priority cases and take quick action to prevent defaults. 
   
   
2. As well as revealing the different risk levels of each agreement, the platform presents basic agreement information with clarity – such as names, numbers and agreement length value – improving visibility, allowing you to tailor, adjust and continually optimise each repayment plan in line with organisational KPIs and objectives. 

Ultimately, Agreements Manager is a strategic asset that not only provides insights into which repayment agreements are more likely to fail, but also which arrears are not subject to an agreement – providing an enhanced view over all arrears debt. These are capabilities that haven’t been attainable for social landlords until now.

Incremental impact for finance teams

Agreements Manager introduces capabilities that no other social housing system currently provides, but what are the crucial outcomes that finance teams can expect from our solution?

• Enhanced transparency and decision-making – Greater visibility into repayment agreements enables finance teams to accurately quantify the amount of unsecured debt tied up in agreements. This enables better forecasting, budgeting and strategic planning. In turn, your team can mitigate associated risks and potential revenue shortfalls, and enhance senior-level reporting and decision-making.
  
  
• Optimised debt recovery – Tailored and optimised repayment schedules increase the sustainability of agreements and enable more effective debt recovery approaches. This will directly challenge the culture that sees repayment agreements as an ineffective tool for debt recovery, with new capabilities that empower teams to strategically prioritise these repayment arrears. 
  
  
• Cultural shift in financial responsibility – As well as freeing up funds for reinvestment back into the organisation, implementing Agreements Manager promotes a culture of accountability and consistency within the tenant community by addressing the normalisation of repayment agreement breaches. 
  
  
• Achieve financial KPIs and demonstrate proactive financial leadership – By adopting an innovative solution that increases adherence, tackles the 90% break rate and aims to reduce the 25-50% of arrears debt locked in repayment agreements, you can demonstrate strategic proactivity and financial leadership. This will place you and your team in a better position when reporting to stakeholders, helping you nudge the needle with tangible impacts on operations, tenant outcomes and your organisations financial health – a win-win…

Secure your financial health with Agreements Manager

Agreements Manager is a disruptive innovation that delivers operational efficiencies and transformative effects that ripple from the income team right through to the finance director. You can leverage this solution to streamline the strategic creation and management of agreements, allowing housing staff to focus on higher-value tasks and finance leaders to secure their organisation’s financial health.

Download our dedicated finance one-pager here to further explore how Agreements Manager can support you, or speak directly to a member of our team.