Housing & Tenant Engagement Solutions

Collections

Collect rent arrears with ease

Whether it’s CTA or FTA, utilise automation to encourage customers to get in touch with you and release your income team’s capacity so they can work on the most complex cases.

From outbound to inbound

Outbound calls are time-intensive and unproductive. Build trust through technology so customers reach out to you.

Tailor your services

By investing in customer relationships, you can better understand their challenges and find solutions that best suit their needs.

Do more with less

Automating manual processes gives your team back valuable time to engage effectively with more of their caseload.

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Caseload Manager

A major step change in the intelligent automation of arrears caseload management

Make personalised, automated interventions that are more likely to achieve the optimum outcome for you and your residents.

Predict behaviours

Ingest and analyse all your resident data and identify risks

Automate interventions

Intelligently route interventions where cases can be handled automatically

Maximise engagement

Drive optimal engagement with every resident, every time!

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Compliance

Supercharge your inspection and compliance regime

Utilise digital technology to meet your property maintenance statutory obligations. Book, confirm and reschedule appointments effortlessly with an automated solution that drives efficiency.

Increase compliance visit bookings

Engage tenants who due are gas and electrical safety visits, appointments and inspections and drive up compliance visit bookings by 250%.

Create an audit trail

Easily refer back to a comprehensive audit trail that outlines each engagement attempt

Cut costs

Remove the cost of sending letters to book, confirm and reschedule appointments and reduce ‘no-access’ visits.

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Feedback

Get a clearer picture of how tenants feel

Ask customers for feedback at the point of service delivery. Solve problems quickly, satisfy customers and strengthen relationships across the board.

Make data-driven service improvements

Collate feedback and use it to make decisions that make a noticeable difference to tenants.

Track performance

Send instant surveys, set targets and track KPIs so you know exactly how your tenants think you’re performing.

Free up resources

Give your customer service team resources and time back to focus their efforts where it really matters.

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Engage

Easily run campaigns with multiple use cases

Roll out ad-hoc campaigns to capture feedback and establish non-transactional engagement, such as tenant welfare, using your existing resources.

Establish welfare

Identify tenants most in need of support

Manage campaigns

Run campaigns with multiple use cases

Gain feedback

Provide options for conversation and feedback

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Wellbeing

Technology that assists independent living

Automate daily welfare checks and free your sheltered housing teams to engage residents with the greatest need.

Allocate resources effectively

Easily identify the people who are most in need of support and allocate your resources accordingly.

Give residents control

There’s no need for residents to wait by the phone for a daily call. Give them the freedom to choose how and when to be contacted.

Build good relationships

This freedom will lead to more sustainable, positive relationships with residents, making future engagements quick and painless.

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Our Customers

Some of the social housing, local authority and public sector organisations who put their trust in Voicescape’s technology solutions

We’ll help you…

Connect with your communities, strengthen relationships and build sustainable tenancies.

Create a culture of innovation based on a people-centred approach

Reach the right people — at the right time — with the right message

Award winning services

Simple and streamlined integrations

Voicescape’s product stack is developed to work with all popular social housing technologies to make setup seamless. Whatever housing management, asset management, predictive analytics or telephony systems in the social housing software ecosystem you already have, Voicescape arrives with the ability to share information between platforms.

“The huge increase in claims caused by the pandemic resulted in engagement challenges with staff needing to make more manual calls. Voicescape Collections immediately allowed us to have quality conversations with customers who needed more in-depth engagement. Our customers now receive the support and positive outcomes they need.”

Tansy Crowley-Sweet Income and Residential Property Manager at WHG

“The initial response was massive, we received over 400 inbound calls in the first week… the phones were off the hook and the team couldn’t believe what was happening!”

Caroline Spiers Head of Finance at Thirteen Group

“Voicescape has allowed us to take a much more proactive approach to the way we do compliance. We’re now able to quickly identify people who are vulnerable or need extra support. The impact Voicescape Compliance has had on staff morale has also been significant.”

Mitchell Bates Service Improvement and Performance Officer at South Tyneside Homes

“In the last year we've built better relationships with our customers, our engagement rates have improved significantly and we've removed a letter culture from within the team – all of this while seeing collection figures above 100%! We've been able to achieve this by introducing technology - including Voicescape’s Collections platform - to make the job easier and remove a number of non-essential tasks.”

Christopher Todd Your Homes Newcastle

“Before Voicescape, you’d find us going through our records, manually calling them one by one – maybe speaking to five people a day, if that. We’ve been really impressed with how well the service has dealt with the conversations.”

Helping public service organisations connect with their communities

Connect With Your Communities

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